SHIPPING (INDIA)
We currently offer shipping across India.
Orders are processed after payment has been successfully received. As each piece is carefully prepared before dispatch, processing time may vary depending on the product and order volume.
Once your order has been dispatched, tracking details will be shared with you.
Delivery timelines may vary depending on your location and the delivery service used for your order.
If you have any questions regarding your order, please contact us at care@mohrae.com
RETURNS & EXCHANGES
We hope you love your MOHRAE piece. If you need a different size, we offer exchanges within 7 days of delivery, subject to availability.
We do not offer monetary refunds for change of mind, incorrect size selection or other reasons unrelated to a defect or error on our part.
Where an exchange is not possible because the requested size is unavailable, MOHRAE may provide a credit note for the eligible returned piece.
ELIGIBILITY
To be eligible for an exchange or credit note, the piece must:
Items that do not meet these conditions may not be accepted.
HOW TO REQUEST AN EXCHANGE
Please contact us at care@mohrae.com within 7 days of delivery.
Please include your order number and the reason for your request.
Once your request has been reviewed, our team will guide you through the return process.
We currently do not offer reverse pickup. The customer is responsible for arranging the return shipment to MOHRAE.
We recommend using a reliable, trackable shipping service and retaining the shipping receipt until your return has been received and processed.
The cost of return shipping is borne by the customer, except where the item received is damaged, defective or incorrect.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Every MOHRAE piece is checked before dispatch.
If you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please include your order number along with clear photographs of the piece and it’s packaging so that we can review the issue and assist you.
Where the issue is confirmed to be our error, we will arrange an appropriate resolution at no additional cost to you.
ITEMS THAT CANNOT BE RETURNED OR EXCHANGED
The following items are not eligible for return or exchange:
ORDER CANCELLATION
Orders may be cancelled within 24 hours of placing the order, provided the order has not already been prepared for dispatch.
Once an order has entered processing or has been dispatched, it cannot be cancelled.
A NOTE FROM MOHRAE
Our pieces are produced in limited quantities and prepared with care.
We recommend checking our Size Guide and the fit information provided on each product page before placing your order.
SIZE GUIDE → https://mohrae.com/size-guide/
For any questions regarding shipping, returns or exchanges, please contact us at care@mohrae.com.
