FAQ

ABOUT MOHRAE

What is MOHRAE?

MOHRAE is a fashion and lifestyle House built around thoughtful design, material integrity, craftsmanship and pieces made to be lived in and kept.

Where is MOHRAE based?

MOHRAE is based in India and currently ships across India, with international shipping coming soon.

How are MOHRAE pieces produced?

Our pieces are produced in limited quantities through considered design and careful craftsmanship. Each piece carries its own unique MOHRAE Mark.

PRODUCTS & SIZING

What sizes does MOHRAE offer?

MOHRAE currently offers sizes XXS to XXXL. Please refer to our Size Guide https://mohrae.com/size-guide/ for detailed body measurements.

How do I choose my size?

Use your body measurements to find your closest MOHRAE size. The fit of each piece may vary depending on its silhouette, so we also recommend checking the fit information on the individual product page.

Are the measurements on the Size Guide body or garment measurements?

The measurements on our Size Guide are body measurements. Actual garment measurements vary according to the design and intended fit.

What materials does MOHRAE use?

We choose materials with care, prioritising natural and regenerated fibres wherever possible and avoiding plastic-based fibres such as polyester wherever we can. We do not claim perfection or sustainability. We simply believe in making considered choices, with responsibility and intent, at every stage of what we create. Visit our Material Guide at https://mohrae.com/material-integrity/ to learn more.

How should I care for my MOHRAE piece?

Always read and follow the care label attached to your garment carefully, as care requirements may vary between materials and designs. You can also visit our Material Guide at https://mohrae.com/material-integrity/ for general information on caring for different materials.

ORDERS

How can I place an order?

Select your preferred piece and size, add it to your bag and proceed to checkout. Once your payment is confirmed, you will receive an order confirmation by email.

Can I change or cancel my order?

Orders may be cancelled within 24 hours of placing the order, provided they have not entered processing or been dispatched.

How can I track my order?

Once your order has been dispatched, tracking details will be shared with you by email/whatsapp.

Do you ship internationally?

MOHRAE currently ships across India, with international shipping coming soon.

RETURNS & EXCHANGES

Can I return or exchange my order?

Size exchanges are available within 7 days of delivery, subject to availability. Please see our Shipping & Returns page for complete details.

Do you offer refunds?

We do not offer monetary refunds for change of mind, incorrect size selection or other reasons unrelated to a defect or error on our part. Where an exchange is not possible, an eligible return may be issued as a MOHRAE credit note.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging. We will review the issue and assist you with an appropriate resolution.

THE MOHRAE MARK

What is the MOHRAE Mark?

Every MOHRAE piece carries a unique code on its label. This mark identifies your piece within the MOHRAE system.

How can I verify my MOHRAE piece?

Enter the unique code found on your MOHRAE label on The MOHRAE Mark (add link here) page to verify your piece.

Can I register my MOHRAE piece?

Yes. Once your piece has been verified, you can register it with MOHRAE and connect it to your ownership record.

CONTACT

How can I contact MOHRAE?

For questions about orders, products or anything else, contact us at care@mohrae.com

Where can I find you on social media?

Follow us on Instagram at @mohrae.official and @mohrae.circle

STILL HAVE A QUESTION?

We are here to help. CONTACT US → https://mohrae.com/contact-us/

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